FREQUENTLY ASKED QUESTIONS
A clearer way to get started.
Find answers about discovering pieces, opening a Closet, subscriptions, rentals, payments, returns, and support.
What is OHVRA?
OHVRA lets people discover, rent, and buy fashion pieces from personal Closets.
How do I open a Closet?
Create an account, complete your Closet profile, and choose an active subscription plan.
Is the caution fee refundable?
For rentals, the caution fee is returned after the item is received and inspected without an approved issue.
How can I contact support?
Use the Contact Us page or email the support address configured by the administrator.